Reference

Our terms shape how your account works

Q: Can I request a copy of all my account transactions and personal data under these terms?

Yes. Email support@indokasinocom.xyz with the subject line 'Data Subject Request' and your account ID. We will provide a downloadable file of your transactions, deposits and withdrawals within 21 days.

When you open an account with indokasino.com, these terms set out what to expect from deposits, withdrawals, gameplay and account access.

Account rules & accessPayment and withdrawal termsDeposit & gameplay clarity

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Policy scope and jurisdiction

indokasino.com Service availability depends on jurisdiction. Users are responsible for checking local law before access.

indokasino.com operates these terms for account holders in Indonesia where local law permits. Your account, deposits via DANA, OVO, GoPay and QRIS, and all gameplay transactions are governed by the rules below. We retain the right to update these terms with notice to you via email

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or through your account dashboard. Your continued use of the platform after any change means you accept the updated terms. If you do not agree with a change, you may close your account and request a withdrawal of your balance. Depends on local law for full
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eligibility and access scope.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about these terms

Live Chat Our support team is live in your lobby from 08:00 to 23:00 Jakarta time, seven days a week. Click the chat bubble to ask about account rules, payment terms or any part of these conditions.

Email Support Write to our team at [email protected] with questions about your account terms or withdrawal policy. We reply within 24 hours during business days.

Account Dashboard Your Terms & Conditions link sits in account settings under Legal. You can download a full copy anytime and review updates logged in your notification feed.

YOUR DATA & ACCOUNT

How we handle your information and account security

Data Retention

We keep your account data, deposit history and withdrawal records for seven years after closure to meet compliance obligations. You may request a copy of your data in writing to [email protected].

Account Access & Changes

You control your account password and two-factor authentication settings in the Security section of your dashboard. If you suspect unauthorised access, contact live chat or email support immediately with your account ID.

Withdrawal Verification

Before we process a withdrawal to your DANA, OVO, GoPay or QRIS wallet, our team verifies your identity and transaction history. This takes under two hours for most requests during operating hours.

Dispute & Reversal

If you believe a transaction was made in error or without your permission, email [email protected] within 14 days with your account ID, game session ID and payment method used.

Cookie & Tracking

We use cookies to keep you logged in, store your lobby preferences and track site performance. You can manage cookie settings in your browser; blocking them may limit your experience.

Policy Updates

When we update these terms, we email you with a summary and a link to the full new version. You have 14 days to review before the changes take effect on your account.

Common questions about our terms

Your account stays open and your balance remains intact. However, if your account is inactive for 12 months and holds no balance, we may mark it as dormant. Contact support to reactivate it anytime. Dormancy does not affect funds already withdrawn.

Yes. Go to Wallet Settings in your dashboard and add a new DANA, OVO, GoPay or QRIS account. Your first deposit method is locked for security; new methods can be added after account verification is complete.

Minimum withdrawal is Rp 50,000 and maximum per transaction is Rp 50,000,000. Monthly withdrawal limit is Rp 500,000,000. These limits apply across all payment methods and vary if local law requires change.

No. The same terms apply to all account holders regardless of device. However, app-only features like mobile notifications and biometric login are governed by the app's additional terms displayed at first launch.

Most QRIS deposits clear and appear in your balance within 60 seconds. If a deposit does not arrive within five minutes, contact live chat with your payment reference number and we will investigate immediately.

Yes. Email [email protected] with the subject line 'Data Subject Request' and your account ID. We will provide a downloadable file of your transactions, deposits and withdrawals within 21 days.

When you request account closure, we freeze new deposits and gameplay but hold your balance for 30 days so you can withdraw it. After 30 days, unclaimed funds are forfeited per these terms and local law permits.

Our terms shape how your account works

How to contact us about these terms

How we handle your information and account security

Data Retention

Account Access & Changes

Withdrawal Verification

Dispute & Reversal

Cookie & Tracking

Policy Updates

Common questions about our terms

01 What happens to my account if I do not log in for six months?

02 Can I change my registered payment method after I open my account?

03 What are the withdrawal limits mentioned in your terms?

04 Do these terms apply differently to mobile app users versus desktop players?

05 How long does it take for a deposit via QRIS to show in my account after I scan the code?

06 Can I request a copy of all my account transactions and personal data under these terms?

07 What happens if I close my account while money is still in my wallet?

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