Reference

Your Data, Handled With Care at indokasino.com

At indokasino.com, your personal data — from account registration details to transaction records via DANA, OVO, GoPay and QRIS — is collected only for the purposes we describe…

Data never sold to third partiesDANA, OVO, GoPay & QRIS transaction records protectedYou can request data deletion anytimeEncrypted account storageClear retention periods stated
Explore Lobby Read FAQ
indokasino.com Your Data, Handled With Care at indokasino.com
HUBUNGI TIM PRIVASI

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to correct information on your account, or wish to submit a formal deletion request, our privacy support team is available…

Live Chat Reach our privacy team directly through the live chat widget on our site — available 09:00 to 23:00 WIB, seven days a week, for account data queries and correction requests.
Email Support Send a formal data request or deletion enquiry to our dedicated privacy email. We log receipt immediately and send a confirmation within one business hour so you know it arrived.
Account Dashboard Log in, go to Settings, then Privacy Controls — you can download your stored data, update contact details, or flag a data concern without contacting support at all.
PERLINDUNGAN DATA ANDA

How We Protect and Manage Your Information

Data security at indokasino.com is not a single measure — it is a layered process covering encryption at rest, secure payment tunnels for every DANA, OVO, GoPay and QRIS transaction, and access…

Encrypted Storage

All personal account data is stored using AES-256 encryption. This applies to your profile details, verification documents, and every payment record linked to your account, whether deposited via GoPay or QRIS.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through the banner shown on your first visit or later via your browser settings.

Data Retention Policy

Account records are kept for the period required by applicable regulations. Once that period ends and your account is closed, we delete personal identifiers from our active databases within 30 days of the statutory retention window closing.

Third-Party Processors

Payment processors for DANA, OVO, GoPay and QRIS handle transaction data under their own privacy frameworks. We only share the minimum data needed to complete each transaction and verify your identity where local law requires it.

Account Security Steps

We apply two-step verification at login and flag unusual session activity automatically. If we detect a login from an unrecognised device, we send an alert to your registered email within minutes so you can act quickly.

Your Right to Correct Data

You can update your name, contact email or phone number directly in the Account Settings panel. For document corrections — such as updating a national ID — contact support via live chat and our team will process the change within 24 hours.

Privacy Policy Questions You Actually Ask

Below are the questions we receive most often about how your data is handled at indokasino.com. If yours is not here, reach the privacy team through live chat between 09:00 and 23:00 WIB or via email — we log every query and respond within 48 hours on business days.

We collect your name, date of birth, email, phone number and the payment method details you provide — DANA, OVO, GoPay or QRIS. We also log device type and IP address for security purposes. Nothing beyond what is needed to run your account is stored.

Yes. Go to Settings, then Privacy Controls in your account dashboard and select 'Download My Data'. We compile and deliver the file within 72 hours. Alternatively, email our privacy team and we will process the request manually within the same window.

Every payment transaction — whether via DANA, OVO, GoPay or QRIS — passes through an encrypted tunnel and is stored with AES-256 encryption. Only a small number of authorised staff can access transaction logs, and only for account verification or dispute resolution.

No. We do not sell or rent your personal data to advertisers or marketing companies under any circumstances. Data is shared only with payment processors like DANA or QRIS — the minimum required to complete a transaction — and only where local law permits.

We retain records for the period required by applicable regulations, which depends on local law. Once that statutory period ends, personal identifiers are deleted from our active databases within 30 days. You will receive a confirmation email when deletion is complete.

Submit a deletion request through live chat (09:00–23:00 WIB), by email to our privacy address, or via the Privacy Controls panel in your account settings. We acknowledge within one business hour and complete the deletion within the regulatory timeframe.

We use session cookies (essential for login), analytics cookies (to understand page usage) and preference cookies (to remember your settings). You can manage or reject non-essential cookies via the cookie banner on first visit or through your browser settings at any time.

Related Pages

indokasino.com Indonesia indokasino.com Casino About Us indokasino.com Login Register